The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: AI is exposing your stack. I've covered Scott Brinker's Martech ...
8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...
Google’s Data Studio revival hints at a bigger shift: analytics, AI and action are converging into one platform—leaving ...
NiCE reported first-quarter 2026 results that offer a clear window into where enterprise AI in customer experience is heading — and what it actually takes to get there. Revenue of $768.6 million grew ...
The platform pushes CRM beyond record-keeping, using AI agents to resolve cases, configure quotes and complete field tasks ...
Email performance slipping? The issue may not be your campaigns — it’s likely channel overlap, weak orchestration and hidden ...
Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience ...
Thoma Bravo is nearing a deal to hand Medallia to its lenders. Analysts say the fallout goes well beyond one vendor's debt ...