When explaining Zappos.com’s almost-obsessive dedication to customer service, the e-tailers’ employees always seem to turn to real-life tales. “That’s the Tony pizza story…” began Jane Judd, senior ...

Add Yahoo as a preferred source to see more of our stories on Google. Click here to read the full article. Zappos is reallocating resources to provide a public service during the coronavirus crisis.

SEATTLE (TheStreet) — It’s Business 101: Happy customers become regular customers. And maintaining a core of regulars can be less time-consuming and expensive than constantly marketing to attract new ...

Add Yahoo as a preferred source to see more of our stories on Google. Tips include local restaurant delivery options to Netflix recommendations and finding grocery stores stocking essential items and ...

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service. The other 92 may have a lot of ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...