With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Nitin Gupta, founder of QRCodeChimp. He's a technology leader with over two decades of technology development and management experience. Back in the day, as a high school kid, I always wondered how ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Like most state and local government IT shops, the Indiana Office of Technology (IOT) is working on finding new ways to address staffing. This is where Jon Rogers comes in. Rogers works on workforce ...

The workforce management (WFM) market is driven by the escalating need for improved labor productivity, optimized staffing, and enhanced employee experience across industries. Services segment is ...