Not long ago, much of the business world still ran on Rolodexes, fax machines and file cabinets. Today, most of those once indispensable tools have been rendered obsolete and replaced by modern ...

Implementing the new standard on quality management (QM) by the Dec. 15, 2025, deadline may seem daunting, but the AICPA has developed resources and tools to get started, including a recently revised ...

As companies seek ways to implement artificial intelligence into their workflows, many are grappling with not having the necessary internal expertise to guide them along the way. The “IBM Global ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...