Can CRM Systems Keep Up? Why AI Agents Are the Necessary Upgrade

Can traditional CRM systems keep up? Know how AI Agents are transforming CRMs into smart, proactive platforms that automate ...
CMS Wire

Mastering Customer Journey Management: From Silos to Seamless CX

In the upcoming book, "Personalized," the authors emphasize that personalization is essential throughout the customer journey. Their research highlights that leaders in personalization consistently ...
Forbes

Taking A Lifecycle Approach To Customer Value Management

The ability to communicate, sell, realize and expand the value your offering delivers to prospects and clients has become the basis of differentiation and competitive advantage in B2B. Why? Selling ...
Business Wire

Ameriprise Financial’s New Customer Relationship Management System Helps Advisors Deliver Best-in-Class Service

MINNEAPOLIS--(BUSINESS WIRE)--Ameriprise Financial, Inc. (NYSE: AMP) today released details on how its new Customer Relationship Management (CRM) system further enables the firm’s approximately 10,000 ...
Retail TouchPoints

4 Ways an Effective Customer Flow Management Strategy Can Improve Your Business

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...
Forbes

Vendor Management Is The New Customer Management, And AI Is Transforming The Sector Already

Technology, and especially artificial intelligence (AI), is changing the way business gets done. In virtually every market worldwide, automation, business intelligence, and new systems are ...