No Jitter

Will Mobile Help or Hinder WebRTC?

I've been noticing a trend lately: Vendors opting for WebRTC instead of other options specifically because of mobile and not in spite of mobile. If there's something that always concerned me about ...
CMS Wire

Where WebRTC Fits in the Digital Experience Puzzle

Think about the last time you tried to contact a customer service agent over the phone: The endless wait. The fun navigating the interactive voice response (IVR) system. And the possibility that your ...
No Jitter

Is WebRTC Good for Your Contact Center?

Though WebRTC holds promise, t is not a given that adding WebRTC to the contact center will be a profitable development. At many presentations discussing WebRTC, the contact center is one of the ...
Yahoo Finance

Prosodie-Capgemini Deploys Oracle Communications WebRTC Session Controller to Help Launch New Service for Voice Calling in the Browser

Prosodie-Capgemini, a France-based service provider and subsidiary of Capgemini specializing in customized call centers, is using Oracle Communications WebRTC Session Controller to help ensure ...