I imagine all agency owners and leaders can agree that the more channels or services in a client engagement, the longer we retain that client on average. Of course, not all clients include different ...
In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...
WEST READING, Pa.--(BUSINESS WIRE)--Customers Bank, the over $22 billion asset subsidiary of Customers Bancorp (NYSE: CUBI), released its first annual Net Promoter Score, placing the Bank among the ...
September 08, 2025 - There's little debate that AI is saving time spent on routine legal tasks — a lot of it. One study notes results from pilot projects show associate time spent on a complaint ...
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