We’ve all been there — stuck in line at a bank, retail store, service center or event. Although numerous studies suggest that single queue lines are faster, new research coauthored by Krannert ...

When customers wait in one long line and go to the next available server, those servers work more slowly than when servers each have their own queue, new operations management research finds. New ...

The study of queueing theory and pricing strategies investigates how waiting dynamics and customer behaviour inform optimal pricing policies in service systems. By integrating traditional queueing ...