Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more importance in recent times, given the complexities of processes and the need to ...

Organizations are increasingly utilizing artificial intelligence (AI) to support their decision-making. It’s enabled them to be more proactive rather than reactive, predicting and eliminating areas of ...

A contract program for groups and organizations that can be customized and delivered on-site or in a blended online format. Contact us at cqas@rit.edu for more information and a quote. CQAS's Lean Six ...

A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal. The first law of process improvement is to focus on customer CTQs — specific ...

COLLABORATION ON INTEGRATION - Soldiers and Army civilians collaborate to integrate AI with continuous process improvement, enhancing operational efficiency and decision-making across the force.