Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Customers' experiences with your brand begins the moment they learn about your business, whether it is through a referral from a friend or advertisement. As a business owner, it is essential to take ...

Over the past few months, I have enjoyed working with one of the world’s largest financial services companies to help create its multi-year customer service automation/AI road map. We have examined ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

RiverLink said previously it was searching for a new provider because Electronic Transaction Consultants had been having ...

Area health care providers are leveraging customer service methods to attract and retain patients in a fierce competition between hospitals and independent treatment centers. In Saginaw, St. Mary's of ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

It’s something we all wonder after interacting with a business: should I bother to take this survey they’re sending me? Whether you were the phone with an airline, bought a product from a private ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...