Customers should feel cared for after they make a purchase, not like they need to go looking for answers, according to True ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

Brands should own the experience, communicate quickly and offer solutions when the last mile goes wrong, according to Alorica ...

The retail ideal can be described succinctly as “Three P’s and a T”: The right product, in the right place, at the right time and at the right price. So what does a retailer do when supply chains are ...

Genesis Exotic Transport boosts transparency and trust with new real-time GPS tracking and dedicated U.S.-based support ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Full disclosure: I'm not the most patient person, ...

Remember the days when a text message ping generated momentary excitement about which friend or family member had something important or funny to say? It was sort of like receiving a card or letter in ...

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

Any mortgage lender will tell you that clear and rapid borrower communication is critical to effective customer care. Homebuyers think about their purchase journey 24/7, and any delay in communication ...