What was supposed to be a fun and wholesome season-ticket holder event turned into a controversial incident when the then–Atlanta Hawks general manager Wes Wilcox made a comment he later regretted.

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

When someone is furious, the wrong words can make everything worse in a matter of seconds. Emotions run high, and even a small comment can escalate the situation quickly. But the right phrase, ...

Donny is crippled with anxiety. Pale and thin, he can hardly talk. His parents say it’s been getting worse and now it’s a struggle even to get him to go to school. They want to know how to help the ...