Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

At Moneypenny we spoke to Joe Dearbonne, director of demand generation for SnapEngage, to find out 10 ways that you can use live chat to increase ROI from your marketing. (To hear more from Joe on how ...

Facebook is making it easier for businesses to leverage its Messenger service on their own websites. The company in November 2017 first launched a new customer chat plugin that allowed customers to ...