Atlassian today announced a set of new templates and workflows for Jira Service Desk that were purpose-built for HR, legal and facilities teams. Service Desk started six years ago as a version of Jira ...

Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

Atlassian, the company behind popular products like JIRA, Confluence and HipChat, today launched a new version of JIRA Service Desk with a couple of interesting new features, as well as a new annual ...

SAN FRANCISCO--(BUSINESS WIRE)--Atlassian, a leading provider of collaboration software for teams, today announced the availability of JIRA Service Desk - a modern and flexible service desk experience ...

Atlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

The software, initially designed to help IT teams track and resolve service requests, can now be configured for use in non-tech areas such as HR and legal. Atlassian has expanded the focus of its Jira ...