As robots and AI systems increasingly enter shared workspaces, domestic environments, and assistive contexts, understanding and predicting human behavior ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries. The impact of AI on customer experience is expected to be significant in ...

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

Gone are the days when AI was merely a distant concept. Today, AI has already been integrated into our daily lives through various applications and services, transforming how we interact with digital ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...