Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

Fast-food giants including McDonald's and Papa Johns race to implement AI-powered ordering systems to reduce errors and speed ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and order inaccuracies to outdated systems and rising customer expectations, ...

These days, customers who visit a restaurant to pick up a carryout order, or even a fast-food drive-thru, may be greeted by a prompt on the screen asking how much they'd like to tip. In some cases, it ...