Plate spinning, in some of its kinder definitions, is described as a “circus manipulation art.” The idea is to keep as many plates spinning or in the air without stopping and without any breaking.

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

Shreesha Ramdas is SVP and GM of Strikedeck at Medallia, a Customer Experience Management Company. It is hard to argue against the fact that the business world today is substantially different than it ...

For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

‘Carousel has three decades of experience helping clients weather the uncertainties of the marketplace and be able to reinvent and plan their business for the challenging times ahead, and looking at ...

Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

How do I set up our profile? What does this feature do? Why isn’t this working? What are our conversions? How do we increase our ROI? When do we get billed? When is our contract up? What is the ...