In the dynamic customer service landscape, the stakes are higher than ever. In fact, 80% of organizations expect to compete mainly based on CX. Customers today have lofty expectations for how they ...
Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...
We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...
AI is a valuable asset, so long as it's used properly, though customer service organizations shouldn't rely on it exclusively to guide their strategies, according to new research. Whenever you call a ...
Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...
DÜSSELDORF, Germany & SAN FRANCISCO--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of Agentic AI, a revolutionary addition to its ...
Excellent customer service, quality control, good marketing, and pricing all help companies generate sales. But a fantastic customer experience is what makes businesses gain customers for life. If you ...
SHENZHEN, China, Dec. 08, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in ...
EQS-News: USU Software AG / Key word(s): Product Launch USU KAI - Intelligent AI Assistant Sets New Standards for Quality and Efficiency in Customer Service 30.10.2024 / 11:00 CET/CEST The issuer is ...
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