Plato once said, “You get the behavior you tolerate.” Words spoken 2,400 years ago ring true today. In our competitive marketplace, we can no longer tolerate contact center employee behavior that is ...
Customer centricity and CRM (customer relationship management), though complex, can be understood using a simple analogy. As I noted in July’s column, customer centricity is like the one-to-one ...
St. Louis, MO (April 24, 2024) - Interface Systems, a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, today ...
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