Tina Williams is Founder of Informed XP, an 8(a) WOSB, providing CX, UX, service design, digital transformation + human-centered solutions. JavaScript is disabled To ...

One of the great things about working with my fellow XM Institute catalysts is how our exchange of ideas and experiences broadens our collective perspectives. And because so much of my work and ...

This is the second in a two-part series that explores customer experience innovation. The first part can be found here. Innovation is a popular buzzword of the Digital Age. And since the rise of the ...

UX teams have a pivotal role to play in driving CX success, and one of the biggest battlegrounds is in overcoming organizational silos. Silos are a stubbornly persistent problem within organizations.

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

As customer experience takes center stage, User Interface (UI) and User Experience (UX) design have become crucial elements in crafting engaging digital customers. Understanding the distinct roles and ...

Explore why approaching Customer Experience (CX) as a technology project leads to failure, and discover the importance of a ...