Addressing the increasing demands of customer contact centres and call centre agent productivity, <a href="https://investors.blueprism.com/" id="4d5c3d13-d570-319e ...

In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...

Welcome to the inaugural issue of The Global Report on Call Centre Practices! If you lead, manage or support a customer contact centre, you are part of a worldwide profession…one that is evolving ...

The impact of the Covid-19 pandemic on the contact centre market has been dramatic. According to Leigh Hopwood, chief executive of the Call Centre Management Association (CCMA), many of its members ...

Optus and NICE transform customer experience at Great Southern Bank with ‘future-ready contact centres’ Great Southern Bank has reduced customer wait times to just 30 seconds for 80% of calls, ...

GUEST OPINION: In this article, Richard Lundgren from Calabrio discussed how the modern contact centre is enhanced by AI, but also requires an element of human focus. AI adoption in Australian contact ...

But the company is looking at Data 360 to underpin its AI roadmap, with the technology set to be incorporated into its voice, ...

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United Arab Emirates, Dubai, March 25 th 2007: CBI, Commercial Bank International has announced the launch of their state-of-the-art, fully equipped Contact Centre, CBI Link, with an aim to more ...