Scott Engstrom is chief commercial officer at GridX, where he works with utilities on rate design, modeling and complex billing implementation. Imagine if a utility could design a new dynamic rate on ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well-versed ...

The monthly bill is the most frequent touchpoint between carrier and customer. More consistent than network usage, more personal than advertising, more consequential than store visits. Yet billing ...