Connect makes it easier to keep more stakeholders informed, and to capture customer sentiment at scale”— James Ward, ...

KNOXVILLE, Tenn., July 09, 2025--(BUSINESS WIRE)--Vehlo, a leading provider of integrated software and financial solutions for the automotive repair industry, today announced its acquisition of Total ...

Abby Connect states that it does everything with the mission of revolutionizing the small business customer experience to convert more callers into customers. The company uses a proprietary ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, is hosting customers, partners, and industry leaders at Calabrio Customer Connect (C3) in Minneapolis, October 22-25, 2023.

This week, Amazon Web Services (AWS) launched enhanced capabilities for its artificial intelligence (AI)-powered assistant, Amazon Q in Connect, making it easier for contact centers to provide custom ...

Many B2B providers claim to be “Customer-obsessed” but very few can prove it. In managed communications, the gap between ...

How two management tools can help customer experience pros deliver results that resonate in the C-Suite. Customer experience professionals have a problem. Almost eight out of 10 can’t prove they’re ...

Associated Wholesale Grocers, a leading store-owned cooperative comprised of more than 2,400 retail stores in 21 states, announced Monday a social media monitoring and engagement program to support ...