Zoom Communications has made a number of significant additions to its customer experience services portfolio, with a Workforce Engagement Management site designed to help boost employee engagement and ...

In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate ...

AI-powered business communications company RingCentral today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. The acquisition ...

BENGALURU, KARNATAKA, INDIA, September 16, 2025 /EINPresswire.com/ -- ProHance, the next-gen AI-led Workforce Management and Operations Enablement platform built on ...

NICE (Nasdaq: NICE) announced today that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its ...

The world of customer service is undergoing a transformation as contact centres grapple with rising expectations, omnichannel demands, and workforce volatility. Traditional workforce management (WFM) ...

SYDNEY & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that it has once again been confirmed as the leading Contact Centre ...

InVision Software’s cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local ...

ProHance can cater to requirements for front and back office across voice, transactions and blended queues which is very unique and not available in the market” - Saurabh Sharma, COO, ...