Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Since the lockdown began in March, the work of nurses and other frontline staff has never been more critical. As a nurse, I know that what you do is important and really makes a difference to the ...

5.1 Make sure that there is an effective complaints procedure readily available for patients to use, and follow that procedure at all times. 5.2 Respect a patient's right to complain. 5.3 Give ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

In data-driven workplace environments, employees are keen to understand how employers use their personal data. The Data (Use and Access) Act ...

The NHS still has a long way to go to improve the way it handles complaints, although there are signs of improvement, a survey suggests. The NHS has been heavily criticised over its complaints system ...

The Ministry of Commerce and Industry (MoCI) has reaffirmed its commitment to safeguarding consumer rights, reporting strong ...

U.S. regulators sanctioned online discount brokerage firm Webull Financial LLC for failures in its complaint handling systems and customer due diligence procedures. The U.S. Financial Industry ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...